The short answer is yes. The more accurate answer is that we can but in many cases prefer not to due to the decorating process. The apparel items we sell have been specifically sourced and tested to ensure the best possible results. When a client brings in an unknown brand item results can vary significantly. Should you wish to provide items for customization we request a few extra to test on and provide a sample that can be approved for formal production.
Generally speaking all decorated apparel items are best washed in cold water with like colours. After-which most can be hung dry or tumble dried on low. Additionally it is a good idea to read the recommended care information available on the label of most of our products. Following these guidelines will give you the best longevity for your purchased items.
We currently have 2 production days a week where we finish and package all products for fulfilment. Our aim is to have all items completed in 3-5 business days depending on how busy we are. For high demand seasons such as the holidays we will add production days as needed to complete orders as fast as possible without compromising our strict quality assurance guidlines.
Due to the custom nature of our products we are typically unable to return or exchange a product.
Technically we can ship world wide however we have only ever shipped in North America and Australia.
In order to ensure that our apparel products are of the highest quality they are pretreated to protect and optimize the print. This process can sometimes leave a temporary “outline” that sometime looks like a wet section of the item. Rest assured this is only until the apparel item is laundered. Please remember to follow the cleaning instructions for your item to ensure optimal life expectancy of the product.
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